Refund and Return Policy
By placing an order through https://elhoneyus.com/ you are agreeing to the terms below. We set these policies to ensure that you are fully aware of our refund and return methods and procedures.
For unsatisfactory products that are unused and in their original packaging, you may return them within 30 days of shipping. We encourage you to email us before returning a used product so that we can provide you with the best service. If the item is defective or damaged in shipping, we will provide a pre-paid return shipping label. Otherwise, the buyer is responsible for return shipping and can use their preferred carrier.
If you received a damaged or defective product, or if we sent you the wrong item, please contact us immediately by emailing support@elhoneyus.com with your order number to receive a return authorization. We will take care of the issue at our expense.
30-Day Return Policy
We have a 30-day return policy, which means you have 30 days after receiving your order to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging for brand new items. You’ll also need the payment receipt or proof of purchase.
Return Process
To start a return, you can contact us at support@elhoneyus.com or call us at +1 7575374275. If your return is accepted, we’ll send you a return shipping label and instructions on how and where to send your package. We will let you know a date and time our agent will be picking up the order from your location if it involves orders delivered by us. Items sent back to us without first requesting a return will not be accepted.
Return Summary:
- Accepts Returns After Shipment: Up To 30 Days
- How can customers return products: By Mail
- How will customers get the return label:
- In the box (For Damaged Products)
- In the box (For Customer’s Remorse)
- Product Condition (For Return): New
- What is the restocking fee: No Restocking Fee
- Return Fees: No Cost
Damaged, Wrong Products or Issues
Please check your purchase as soon as it arrives and let us know right away if anything is broken, damaged, or if you received the wrong item so we can investigate and make things right.
Refund Process:
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 15 business days.
Non-Refundable Items:
Certain items are non-refundable, including:
- Opened or used products
- Gift
Damaged or defective items:
If you receive a damaged or defective item, please contact us immediately at support@elhoneyus.com with details and photos of the issue. We will work to resolve the problem promptly.
Exchanges
We only exchange products that are damaged, wrong product, wrong size, or defective. If you need to exchange an item please contact us at support@elhoneyus.com or call us at +1 7575374275.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some days for your bank to process and post the refund too.
Contact Details
- Email: support@elhoneyus.com
- Call Us: +1 7575374275
- Our Location: 750 MT VERNON AVE #2 PORTSMOUTH, VA 23707